Thank you for choosing Condes.
SALES AND DELIVERY TERMS
All sales, supplies and services performed by Finn Arildsen Software (“CONDES”) for you as customer are exclusively governed by the terms and conditions as laid out in these Sales & Delivery Terms (“Sales and Delivery Terms”) and in the separate License Terms if they are not altered through explicit agreement signed by both parties.
The License Terms are published at the Condes website.
Order Processing
Orders are processed as soon as possible, typically within 48 hours after receipt. Orders placed are not binding until accepted by Condes in writing, via email order confirmation or otherwise.
Prices
A price list is displayed on the Condes website: https://www.condes.net. Prices do not include charges for applicable taxes. Depending on your location Condes may be obligated to collect taxes on the purchase price. All taxes shall be added to prices shown and you agree to pay same.
Delivery
The license code will be delivered to you via Internet delivery at no cost for you. The software is available for download from the Condes website.
Payment Terms
When you purchase via the web shop, you can pay with your payment card. The webshop accepts Visa and MasterCard.
For orders via the Webshop, using card payment, payment will be drawn when the license code is issued and delivered to you.
When you order directly from the author, an invoice is issued. A license code will be issued and sent with the invoice. Invoices are due upon receipt. You agree to transfer the invoice amount within 15 days to the account number indicated on the invoice. You agree to pay in full the transfer fees that banks may charge for the transfer.
If payment is not received within the time period stated in the invoice, the license key may be suspended until payment is received.
Complaints
If you are not satisfied with your order, please contact Condes via the support link at the Condes website. Please refer to the Refund Policy below for details on how to request a refund.
Updates & Support
All sales include three years of updates and support, unless otherwise expressly stated. If you need any kind of support with your order or technical support with Condes, please contact Condes via the support link at the Condes website.
Copyright
Any software delivered by Condes to you or any software downloadable from the Condes website is the copyrighted work of Finn Arildsen Software.
Any use of the software is subject to the related license terms of the software and the software is made available to you exclusively for use in accordance with those license terms.
COPYING OR REPRODUCING THE SOFTWARE EXCEPT AS MAY BE EXPRESSLY PROVIDED OR PERMITTED IN THE SOFTWARE APPLICABLE LICENSE TERMS IS EXPRESSLY PROHIBITED AND MAY RESULT IN SEVERE CIVIL AND CRIMINAL PENALTIES.
Violations will be prosecuted to the maximum extent possible.
Intellectual Property Rights
All title and intellectual property rights in and to the Products (including but not limited to any media incorporated into the Software) and any copies of the Products that you are expressly permitted to make herein, are owned by Condes or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the Products are the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This contract grants you no right to use such content. All rights not expressly granted are reserved by Finn Arildsen Software.
REFUND POLICY
We strive to provide the best user experience and customer satisfaction. However, we understand that there may be situations where you need to cancel a purchase or request a refund. This Refund Policy outlines the guidelines and procedures for such cases.
Eligibility for Refund
We offer a refund within a specified period for the following cases:
a) Technical Issues: If you encounter significant technical issues or compatibility problems with our software that prevent its proper functioning and our support team is unable to resolve the problem within a reasonable time frame.
b) Dissatisfaction: If you are dissatisfied with our software’s features or performance and have communicated your concerns to our support team, providing constructive feedback.
Refund Process
To request a refund, please follow these steps:
a) Contact Support: Submit a refund request to our customer support team, providing relevant details about your purchase, such as order number, date of purchase, and reason for the refund.
b) Evaluation: Our support team will evaluate your request based on the eligibility criteria mentioned in Section 1.
c) Refund Decision: If your request meets the eligibility criteria, we will initiate the refund process within [X] business days. The refund will be issued using the original payment method. Please note that it may take additional time for the refund to appear on your account statement, depending on your financial institution.
d) Software Deactivation: Upon refund approval, you will be required to uninstall and deactivate the software. Any further use or access to the software may result in legal consequences.
Exclusions
The following situations are not eligible for refunds:
a) Change of Mind: If you decide that you no longer want to use our software or services but it is functioning as intended and there are no technical issues.
Policy Updates
This Refund Policy may be updated from time to time without prior notice. The most recent version will be posted on our website, and the changes will become effective upon posting.
Please note that this policy applies only to purchases made directly from our company. If you acquired our software through a third-party retailer or distributor, please refer to their respective refund and cancellation policies.
For any questions or concerns regarding this policy, please contact our customer support team.