Condes course planning - discussion forum
Welcome! Log In Create A New Profile


Condes won't start on a surface pro7

Posted by James Murdoch 
Hi, I've recently downloaded and installed Condes onto my Microsoft Surface Pro 7, but when I try and start the program, I get the hourglass appear for a few seconds and then nothing. I've tried a google search but haven't come up with any similar issues. I don't know where I can find any information as to why it's not starting as there's no error message that I can see. Thanks for any help. Jim
Finn Arildsen
Re: Condes won't start on a surface pro7
June 11, 2020 01:06PM
Hi Jim,

This behaviour could be caused by an Anti-Virus program mistakenly detecting Condes as non-legitimate software and killing the program.

Please temporarily disable Anti-Virus and try starting Condes. If this helps, Condes needs to be whitelisted for that Anti-Virus package.

If this does not help, please contact me via e-mail, and we need to troubleshoot this issue.

Still not sure why Condes wouldn't start, it wasn't anything to do with anti-virus. I uninstalled and then rebooted windows, then redownloaded and reinstalled Condes and now the program starts as expected.

Your Email:


  • Valid attachments: wcd,ocd,jpg,tif,png,jgw,tfw,pgw
  • No file can be larger than 62.5 MB
  • All files together cannot be larger than 62.5 MB
  • 5 more file(s) can be attached to this message

Spam prevention:
Please, enter the code that you see below in the input field. This is for blocking bots that try to post this form automatically.
       **  **    **   *******   ********  **    ** 
       **   **  **   **     **  **    **  ***   ** 
       **    ****    **     **      **    ****  ** 
       **     **      ********     **     ** ** ** 
 **    **     **            **    **      **  **** 
 **    **     **     **     **    **      **   *** 
  ******      **      *******     **      **    ** 
This is a moderated forum. Your message will remain hidden until it has been approved by a moderator or administrator