Condes course planning - discussion forum
Welcome! Log In Create A New Profile

Advanced

Condes won't start on a surface pro7

Posted by James Murdoch 
Hi, I've recently downloaded and installed Condes onto my Microsoft Surface Pro 7, but when I try and start the program, I get the hourglass appear for a few seconds and then nothing. I've tried a google search but haven't come up with any similar issues. I don't know where I can find any information as to why it's not starting as there's no error message that I can see. Thanks for any help. Jim
Finn Arildsen
Re: Condes won't start on a surface pro7
June 11, 2020 01:06PM
Hi Jim,

This behaviour could be caused by an Anti-Virus program mistakenly detecting Condes as non-legitimate software and killing the program.

Please temporarily disable Anti-Virus and try starting Condes. If this helps, Condes needs to be whitelisted for that Anti-Virus package.

If this does not help, please contact me via e-mail, and we need to troubleshoot this issue.

Finn
Still not sure why Condes wouldn't start, it wasn't anything to do with anti-virus. I uninstalled and then rebooted windows, then redownloaded and reinstalled Condes and now the program starts as expected.
Author:

Your Email:


Subject:


Attachments:
  • Valid attachments: wcd,ocd,jpg,tif,png,jgw,tfw,pgw
  • No file can be larger than 62.5 MB
  • All files together cannot be larger than 62.5 MB
  • 5 more file(s) can be attached to this message

Spam prevention:
Please, enter the code that you see below in the input field. This is for blocking bots that try to post this form automatically.
 **      **  ********   **    **  ********   **     ** 
 **  **  **  **     **   **  **   **     **   **   **  
 **  **  **  **     **    ****    **     **    ** **   
 **  **  **  ********      **     ********      ***    
 **  **  **  **     **     **     **     **    ** **   
 **  **  **  **     **     **     **     **   **   **  
  ***  ***   ********      **     ********   **     ** 
Message:
This is a moderated forum. Your message will remain hidden until it has been approved by a moderator or administrator