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Condes won't start on a surface pro7

Posted by James Murdoch 
Hi, I've recently downloaded and installed Condes onto my Microsoft Surface Pro 7, but when I try and start the program, I get the hourglass appear for a few seconds and then nothing. I've tried a google search but haven't come up with any similar issues. I don't know where I can find any information as to why it's not starting as there's no error message that I can see. Thanks for any help. Jim
Finn Arildsen
Re: Condes won't start on a surface pro7
June 11, 2020 01:06PM
Hi Jim,

This behaviour could be caused by an Anti-Virus program mistakenly detecting Condes as non-legitimate software and killing the program.

Please temporarily disable Anti-Virus and try starting Condes. If this helps, Condes needs to be whitelisted for that Anti-Virus package.

If this does not help, please contact me via e-mail, and we need to troubleshoot this issue.

Still not sure why Condes wouldn't start, it wasn't anything to do with anti-virus. I uninstalled and then rebooted windows, then redownloaded and reinstalled Condes and now the program starts as expected.

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